Genesys Demo

The Email Assistant integrates seamlessly into Genesys Cloud CaaC, enhancing agent workflows without disrupting existing processes:

1. Integrated in Agent Workspace – Appears alongside customer messages during interactions for real-time support.
2. Instant Knowledge Access – Delivers accurate, relevant answers from the company's knowledge base.
3. Message & Tone Refinement – Enables AI-powered tone and response adjustments within the interface.
4. AI Task Delegation – Lets agents assign complex queries to AI-driven roles without leaving the platform.
5. Post-Interaction Insights – Offers coaching recommendations to improve future conversations.